For Ages 21+

5999 bet's commitment to responsible gaming

We are here to make sure entertainment never becomes a burden. Know your limits, stay safe.

For ages 21 and above only 24/7 support available

Why responsible gaming matters

Betting and online casino can be a form of entertainment — but only when enjoyed consciously and in a controlled way. 5999 bet believes every player should be aware of their own limits and should never treat gaming as a source of income or a way to solve problems.

Learn more about 5999 bet — we have been committed to building a safe and responsible environment from the start. Every account includes several self-limit tools to help you control the pace and amount of your play.

Before using any of our services, please read our Terms and Conditions carefully — our responsible gaming policy is clearly stated there. If you have questions, our FAQ section also has a lot of useful information.

Remember — gaming is entertainment. Winning is great, but losing is not the end. If you ever feel that gaming is going beyond your control, the tools and support options on this page are here to help.

Set your own limits

At 5999 bet, every player can use the following tools in their account to stay in control of their gaming. Contact 24/7 live chat or email support to activate them.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once a limit is set, it takes effect immediately.

Deposit Limit

Session Time Limit

Decide how long you will play in one sitting. Once the set time is up, your session will end automatically.

Time Control

Temporary Break

Temporarily close your account for 1 to 30 days. Logging in will not be possible during this time.

Cooling-Off Period

Self-Exclusion

For a longer break, you can fully deactivate your account for 3 months to 5 years. This takes effect immediately.

Self-Exclusion

Gaming History

Review all your past bets, deposits, and withdrawals. This helps you understand your own spending pattern.

Transaction Review

Reality Check

See on-screen reminders at set intervals — letting you know how long you have been playing and how much you have spent so far.

Reality Check

Recognise the warning signs

If you notice the following signs, gaming is no longer just entertainment — it is time to seek help.

Placing more bets to recover lost money

Betting increasingly larger amounts to make up for losses — this is a danger sign.

Betting with money meant for essential expenses

Spending money set aside for food, rent, or family needs on gaming is a serious problem.

Disruption to sleep and daily life

Staying up late to play, not spending time with family, or seeing your work life affected.

Hiding it from family or friends

A tendency to conceal your gaming habits or how much you are spending.

Restlessness and irritability when not playing

Feeling anxious, losing your temper, or feeling uncomfortable when you cannot play for a while.

Borrowing money or dipping into savings to bet

Borrowing from others or drawing on long-term savings to fund gaming.

Where to get help

If you cannot manage on your own, seeking help is not a weakness — it is the smart thing to do. Use the options below.

5999 bet Live Chat

Get support in Bangla and English 24 hours a day, 7 days a week. Our support team is available for setting limits, closing your account, or any other issue.

Direct Support

Email Support

To seek help confidentially, write to our support email: [email protected] — the team responds in both Bangla and English.

Email Support

Family and Loved Ones

Talk openly with a family member or trusted friend. They are often the first to notice a change and can help you make the right decision.

Family Support

Professional Counselling

Seek advice from a mental health specialist or counsellor. Addiction counselling is available at various mental health centres in Bangladesh — you can get in-person or online consultation.

Professional Advice

Community Support Groups

Sharing experiences with others facing the same problem provides emotional strength. Various support groups for dealing with gambling addiction operate both online and in person.

Group Support

5999 bet's commitment

5999 bet is an entertainment platform. We believe gaming is for enjoyment — not for stress. We verify age during every account registration and no one under 21 is allowed to register.

Our system identifies unusual gaming patterns and actively reaches out to players when needed. Keeping your privacy protected is our responsibility — see our Privacy Policy for details.

Remember: betting always carries risk. There is never a guarantee of recovering lost money. Only spend an amount that, if lost, will have no impact on your daily life.

Age verification 21+ required SSL-secured platform

How the self-exclusion process works

If you feel you need a complete break from gaming, Self-Exclusion is the most effective step. It only takes a few steps to activate.

Contact us via live chat or email Request self-exclusion from the 24/7 support team — you can write in Bangla.
Choose a duration 3 months, 6 months, 1 year, or 5 years — set the break period according to your needs.
Account is closed immediately As soon as the request is confirmed, your account will be deactivated and promotional communications will stop.
Reconsider at the end of the period Once the set time has passed, additional verification must be completed before reactivating the account.

Questions and answers about responsible gaming

No. 5999 bet is only for people aged 21 or older. Age is verified when creating an account, and registration by minors is strictly prohibited. If you find out that someone underage is using the platform, inform our support team immediately.

Lowering a limit takes effect immediately. However, increasing a limit requires a waiting period — usually 7 days — to prevent impulsive decisions. Contact live chat support for more details.

Yes. Once self-exclusion is active, you cannot log in to the account, but the balance is kept safe. After the exclusion period ends and verification is completed, you can withdraw it. If you wish to withdraw your balance during the exclusion period, contact the support team.

For security reasons, only the account owner can change account settings. However, if a family member is concerned, they can write to our support email — we will take the necessary steps.

Yes. Gambling addiction is a recognised mental health condition that can be effectively addressed through counselling and therapy. Speaking to a professional mental health provider takes courage. As a first step, 5999 bet's 24/7 support can also help.

For any questions, contact us via 24/7 live chat or email at [email protected]. You can also find answers to many questions in our general FAQ section.

Learn More

About Us Who 5999 bet is and what we stand for
Terms and Conditions Detailed terms of use
Privacy Policy Our data protection policy
FAQ Answers to common questions